How it works

 

Our Pastured Farm Food Club is located in Palm Beach County, FL. We are a private membership based association, where our Amish farmer(s) are members themselves and the food we receive is traceable, pure and grown on nutrient dense soil, under traditional time-honored methods.
Our main food producer is the Miller’s Organic Farm, located in Bird-in-Hand, Pennsylvania. Our members order together as a group of people through our Pastured Farm Food Club and the pick up is locally in Palm Beach County, FL – on a bi-weekly schedule.

You must be a member to gain access to our community and to purchase from our website.


Our Locations

Local pickup locations are currently in Stuart, West Palm Beach, Boca Raton and Boynton Beach. (See our pickup location page)  Our refrigerated Warehouse is located at the West Palm Beach location.
Each pickup location is organized by a group leader, who helps to facilitate each pick up. There is NO additional pick up location fee at any of our locations.

Home Delivery

We offer home delivery in Palm Beach County. Please select that option of delivery at checkout and we will contact you with a low and reasonable quote.

Do you ship via FedEx or UPS?

Yes – the farm will ship any food order nationwide via either UPS or FedEx. If you are interested getting your food shipped,  please become a member at our sister site www.Amosmillerorganicfarm.com. That site was created to fulfill orders shipped cold packaged directly from the farm to your door step.
NOTE: If you are an existing member of our Pastured Farm Food Club, we will honor your membership and activate your account for free. Once you register on our sister site and create your account, you will not be charged for another membership fee again. As a member of either site, you can place your orders for local pick up, if you are in the area, or have the option to get your food shipped from the farm. Your membership is valid for both websites. Please send us an email to help@Pasturedfarmfoodclub.com and let us know that you are a member of either site and we will set up your account on both sites, if you wish.
With FedEx or UPS, the shipping charges are higher vs ordering through the Food Club and the effort to protect the food during shipment is considerable.
The farm is charging a cold packaging fee to cover the cost of ice packs and an insulated shipping box and your order shall not exceed 70 lbs of total shipping weight. You are discouraged to order in glass and gallon sized bottles and ordering eggs need extra careful packaging to be protected from possible damage.

Ordering through the Food Club, where our food is delivered on a pallet – via refrigerated truck – is not just more affordable – if many members order together as a group – there are also NO limitations or restrictions. You can order everything in glass bottles and as many eggs as you wish. Our food is better protected on a pallet and there is rarely damage occurring during transit. We never charge a handling fee and the shipping is a flat 20% of your total food order.


How do I become a member?

Please create your account by completing the membership application. Be sure to sign up for our newsletter which you can do at the bottom of any page, to be able to receive our emails.
Once you have created your account you can start placing orders. Your membership fee is $35.00 annually and the renewal date is the anniversary date of your sign up.

Become a member risk free – if after your first order you are unhappy for any reason and you decide to cancel your membership, we will cheerfully offer you a refund back to your credit card on file.


Can I cancel my membership?

Yes, you can cancel your membership at any time. Just send us an email to HELP@pasturedfarmfoodclub.com. However, if you cancel your membership mid-term, we do not prorate membership fees and there is NO refund.

How to place an order?

Orders are placed through the website and each bi-weekly delivery has an order deadline which we will describe below. You will receive our deadline email reminders and you can always check our pick up location page for the next ordering circle.
When placing an order, please specify in the comment box if you want fresh or frozen meats. All meats will ship frozen by default, unless you request otherwise. Also write NO SUBSTITUTES” in the comment box, if you don’t want the farm to replace an item with a similar item if the one you ordered is OUT OF STOCK.

We can only process one order for each member. Our shopping cart is set up to never expire, that means that unless you officially “check out”, you can add or delete anything you like and the cart will be held until you finalize your order.

In the event that you forgot an item after you submitted your order, no problem – although you can not “edit” your order any longer – but for as long as these changes are made within our deadline, you can email, call or text us and we can add additional items to your order or replace/delete an item in your behalf.

If you rather want to place a new order, you are welcome to do so until Thursday at noon. Please let us know that you want to rather start a new order and we will cancel the previous one.


When are the order deadlines?

The first order deadline for our FARM FOOD and locally supplied MICRO GREENS* is Tuesday by noon, before our next scheduled pick up day. The benefit of ordering early is that the farm can plan ahead and the odds increase that the foods you ordered are “IN STOCK”!

The Sprouts and Wheatgrass are also grown on demand and to ensure the freshest produce possible, the supplier needs at least 5-7 days notice to grow these baby plants.

Orders placed at a later deadline might encounter less availability as the farmer is preparing all foods to order and if there is not enough time left, the farm might not be able to fulfill all parts of your order.

The farm will also include a monthly “free gift” – if you make a comment at the checkout. The free item is offered only to those members who place their order “early” – on Tuesdays by noon time. All members will receive the monthly FARM NEWSLETTER to stay informed about current specials/promotions and the current FREE GIFT. The monthly newsletter will be made available to you by email.

You can still place an order by Wednesday or Thursday, those order are – however – exempt from the free gift. As described above, chances are that the farm is running out of food and they will fulfill orders in the order as they where received. Placing your order “early” is therefore highly recommended.

ALL orders received on Friday by noon timeneed a different processing and the farm is adding a $20 LATE FEE to accommodate those orders.

Orders received AFTER Friday at noon will be held for the next delivery.

What payment methods are accepted?

We accept all major credit cards as our sole payment method. When you place your order you will be prompted for your credit card information. Your card will NOT be charged at the time you place your order, as the exact weights of products or products that may be out-of-stock are not known.
Once the order is fulfilled and all weights are known, your invoice will be adjusted and marked “Complete” to reflect those changes and that invoice will be emailed to you. Your credit card will then be charged.

Your credit card will be charged that weekend before our food arrives and we will email you a final, professional invoice for your records.

You must pay for your order before you pick up your food. We will contact you if there is a problem processing your payment.

How is the food delivered to the club?

We have a refrigerated warehouse at our West Palm Beach location. Food from the farm arrives on a pallet via refrigerated truck. The food is kept under constant refrigeration until we deliver it to you or you pick it up at our warehouse.

What about shipping charges?

Orders are shipped from the Miller’s Organic Farm, every other week and the cost to deliver the refrigerated food to our Club is considerable. Members are charged 20% of their total food cost to cover shipping.

Certain items available from the Club in the categories of Wheat grass*, Sprouts* and Supplements* have no shipping charge added as they are supplied locally. These items are marked with a * to indicate that no shipping fee applies to these items.


Is there an order minimum?

No, we do not have order minimums or bi-weekly commitments. You can buy a little or a lot or you can skip delivery circles as you wish.

What if I have to cancel my order?

We understand that unpredictable things can happen and that the need to cancel an existing order might arise. The deadline for cancelling an order is by 6 PM on the Thursday prior to delivery. Please contact Anke at (561) 512-7695 if you wish to cancel your order. After 6 PM on Thursday your order cannot be stopped as the farm has started the packing process. If you or a friend cannot pick up your order when it arrives, you can arrange delivery by calling Anke.

The absolute deadline to cancel your order is Thursday by 6 pm prior to the delivery date – orders cannot be cancelled after that time!


How do pick up days work?

Arrive at the chosen pickup location on the pick up day and times as indicated here. Until we get to know you, bring your order or your ID and our Club member will hand you your food what is nicely boxed up from the farm.
Once you receive your order, please check it against your emailed receipt, that everything you ordered is there.
It is your responsibility to make sure that you pick up your food on time and bring it into cold storage as quickly as possible. If you will be traveling more than an hour or know you can’t go home right away, the farm can provide you with additional Ice packs or put your food into a Styrofoam cooler to keep your food cold longer. You can purchase those “optional” items on our website.

You don’t need to bring a cooler if you plan to place your food into cold storage within an hour of picking it up. We don’t have coolers to exchange at the pickup sites! You can, however, have the farm put your food into a Styrofoam cooler with ice packs to keep your food cold or frozen for an extended period of time. Those coolers can be purchased for a small fee on the website. See here.


Can a friend pick up my order?

Yes, let us know you are sending a friend and be sure to fill them in on the pickup procedures. Please tell the hostess your name and the members name you like to pick up for.

 What if my order is damaged or something is missing?

In the rare event that an item is missing from your order or anything is damaged, we advise you to contact Anke at (561) 512-7695 immediately so we can assist you and help you resolve that issue. We will contact the farm in your behalf and give them instructions of a replacement or a food credit or we will issue a refund back to your credit card.

Can my group leader hold my order?

No. Our group leaders do not have storage facilities available. If you are running late for your scheduled pick up time, please contact your group leader or Anke, (561) 512-7695.